Privacy Policy

 

 

Effective Date: 1st December 2024

Siefers Harrison Limited (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you engage our services or interact with us.

1. Who We Are

We are Siefers Harrison Limited, a chartered surveyor company based in Banstead, Surrey. We provide property survey and related services. For any privacy-related queries, you can contact us at:

• Email: contact@siefersharrison.com
• Phone: 07545 192 204
• Address: The White House, 2 Wellsford Close, Banstead, Surrey SM7 2HL

2. What Data We May Collect

We may collect the following types of personal data:

A. Personal Information:

• Name, address, and contact details (e.g., phone number, email address).
• Property details related to your enquiry or service request.

B. Financial Information:

• Payment and billing details.

C. Technical Information (if using our website):

• IP address, browser type, and other website usage data.
• Cookies and similar technologies.

D. Other Information:

• Any additional information you provide during communications.

3. How We Collect Your Data

We collect data in the following ways:

• Directly from you when you contact us via phone, email, or our website.
• Through forms completed as part of our service process.
• Automatically through cookies when you use our website.

4. Why We Collect Your Data

We use your data to:

• Provide property surveys and related services.
• Communicate with you about your inquiries, services, and updates.
• Process payments and issue invoices.
• Comply with legal and regulatory obligations.

5. Legal Basis for Processing

We process your data based on the following legal grounds:

• Contractual Obligation: To provide the services you request.
• Legal Obligation: To comply with legal and regulatory requirements.
• Legitimate Interests: To improve our services and manage our operations.
• Consent: When you opt into marketing communications or cookies.

6. Sharing Your Data

We may share your personal data with:

• IT service providers for secure data storage and management.
• Payment processors for billing purposes.
• Legal and regulatory authorities, if required by law.

We will never sell or share your data with third parties for marketing purposes.

7. Data Security and Retention

We use secure servers and encryption to protect your data. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse traffic. Cookies are small text files stored on your device. You can manage or disable cookies via your browser settings.

9. Your Data Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Request the deletion of your data, subject to legal requirements.
• Restrict or object to certain types of data processing.
• Withdraw consent for data processing where applicable.

To exercise your rights, please contact us at contact@siefersharrison.com.

10. Updates to This Policy

We may update this policy from time to time. Updates will be posted on our website.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: contact@siefersharrison.com
• Phone: 07545 192 204
• Address: The White House, 2 Wellsford Close, Banstead, Surrey SM7 2HL

This draft complies with key data protection regulations, including the UK GDPR and the Data Protection Act 2018.